Refund Policy
VIIIV&K — Digital Software Products
Last updated: October 19, 2026
Overview
At VIIIV&K, we want customers to feel confident purchasing our software.
We offer a 30-day refund period for eligible purchases of VIIIV&K PC Inventory Pro. Refund requests must be submitted within 30 calendar days of the original purchase date.
Digital Software Purchases
VIIIV&K PC Inventory Pro is a downloadable digital software product. No physical product is shipped, and there is nothing to return by mail.
Customers may request a refund within 30 days of purchase, including when:
- The software cannot be installed or used on a compatible Windows computer.
- The software does not function substantially as described.
- A duplicate purchase or billing error occurred.
- The customer is dissatisfied with the purchase.
We may ask for an order number and a brief description of the issue to help process the request. We may also offer troubleshooting assistance, but customers are not required to accept troubleshooting before requesting a refund.
How to Request a Refund
Email support@viiivandk.com with:
- Your order number, if available.
- The email address used for the purchase.
- A brief explanation of your refund request.
We will review your request and respond as promptly as reasonably possible.
Refund Processing
Approved refunds will be issued to the original payment method whenever possible.
The time required for the refund to appear in your account depends on your bank or payment provider.
After a Refund
If a purchase is refunded, the customer’s license or permission to use the refunded software ends. The customer should stop using the software and delete any installed copies and downloaded installer files.
Your Legal Rights
This policy does not limit any refund, cancellation, warranty, or other consumer rights provided by applicable law.
Contact Us
For refund questions or assistance with VIIIV&K software, contact:
VIIIV&K Customer Support
Website: https://viiivandk.com